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Tenant Resources

Real Property Management Pioneer


Apply Online to Rent a Home

If you’re interested in leasing a home from Real Property Management Pioneer, it is best to first find a property you are interested in renting, then complete the online application.

Find a Rental Home and Apply

  1. Review the properties available to rent.
  2. Click on your desired property.
  3. Click Apply Online.
  4. Complete the Online Rental Application
  5. Pay Application Fee (part 2 of the Application).

Maintenance Request

If you’re having non-emergency requests like: 

A/C or heater stopped working

The appliance is not working as expected

Plumbing problems

Hot water heater issues

Garage/door issues

Electrical issues

Report Emergency Issue

How do I know if it’s a Maintenance Emergency?

Is water leaking uncontrollably?

Is there a gas leak?

Was there a fire?

Are you locked out of your home?

Maintenance Emergency: A condition that causes injury, threatens your health, or causes serious property damage such as fire, broken gas line/leak, broken water line or flooding, no heat, or a lockout.

Additional Tenant Resources

When you sign a lease with Real Property Management, you get access to your own online account. This secure account is easy to use and provides helpful features to enhance your rental experience.

  • Pay rent online
  • Request repairs and maintenance
  • Apply for a new rental property
  • Give notice to vacate
  • Access documents, forms, and checklists such as your lease and procedures
  • Communicate with the Real Property Management team

New Tenants

Please use the same email address and rental property address that you provided during the leasing process. Your login details will be sent to you via email. If you need any help, please feel free to contact our office.

The most convenient way to pay your rent is through online payment. This method saves you time and eliminates the need to go to the office to drop off a rent check. It also helps you pay on time and is considered the most secure, accurate, and efficient payment method available.

Log in to your tenant account and follow the instructions to make a one-time payment or set up recurring payments each month. This will ensure that your rent is always paid on time by the due date.

There are two ways to request maintenance or repairs.

  1. Submit maintenance requests by logging into your Tenant Portal here.
  2. Call our 24 Hour Maintenance Hotline at 940-435-2526 to request maintenance. In case of an emergency, please contact us immediately. For any life-threatening situation, it is always advised to dial 911 first. If the situation involves a significant water leak, carefully locate the main water valve in your rental home and turn it off or close it.

Before Requesting Maintenance

For faster resolution, review the following list of suggestions before calling maintenance. You can also find helpful maintenance tips and advice in your tenant account.

Smoke detector won’t work when tested Monthly check and replace battery. Notify maintenance at once if not working.
Smoke detector beeps softly on and off Check and replace battery.
No power to plugs or switches Check breaker panel or fuse box. Check and reset.
Garbage disposal won’t work Push reset button on disposal or use allen wrench and turn.
No hot water Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.
Hot water “TOO HOT” Check thermostat on tank and turn down.
Faucet or toilet leaks Turn off water fixture under sink, toilet at valve and notify maintenance.
Toilet plugged Try plunger. If still plugged call maintenance.
Sink plugged Remove hair from drain
Heater not working Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?
Dishwasher won’t drain Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.
Refrigerator too warm or too cold Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.

Pets AllowedSome of our rental properties allow pets. Homeowner preferences and insurance policies determine the type and number of pets allowed.

To find a rental home that allows pets, select “Pets Allowed” under Amenities and, if desired, “Fenced Yard.”

Pet Application

Many Real Property Management rental homes allow pets. If you have a pet, please ask about our pet policy.

We allow pets in rental homes that permit them. However, we require pet owners to be responsible and considerate towards other residents in the neighborhood. It is essential for both landlords and tenants to stay informed about the city’s pet ownership and management laws. Although the following list of pet ordinances is not comprehensive, it covers the primary concerns that pet owners and landlords are likely to have.

Real Property Management’s Pet Restrictions
Real Property Management may impose unique pet restrictions for each rental home based on the pet’s number, type, and size. Additionally, pet owners must abide by city ordinances that limit the number of pets they can have, with possible exceptions for newborn litter. Certain breeds are not allowed in most rental properties due to liability concerns. This is because property liability insurance policies do not cover injuries caused by these breeds. Real Property Management tenants with pets must maintain their own liability insurance for their pets.

General Rules and Regulations
Most cities and counties have pet ordinances that all clients of Real Property Management must follow as pet owners. Below are some common ordinances, but it is recommended to check with Animal Control in your area to ensure you understand and comply with all pet rules and regulations.

Typically, you need to register your dog or cat with the city within a certain acquisition timeframe. The license tag must always be attached to your pet, and most pet licenses need to be renewed periodically.

Most city ordinances require that pets be kept on a leash at all times when they are off their owner’s residence, except when on officially designated off-leash city property. Secure enclosures are required for dogs and cats in heat to prevent their exposure to free-roaming males.

If your dog bites a person or another animal, city pet ordinances usually require you to notify the police or an animal control officer immediately. You must not leave the scene until an officer authorizes you. Always assist the victim as needed and give your contact information to the victim.

City pet ordinances also generally require you to control your dog’s barking at all times, both day and night. The police can impound your dog if it is barking incessantly and you cannot be reached.

Whether by law or not, tenants should always clean up after their pets as a courtesy to others and the surrounding property.

Before you move in, we would like to share some important information to make your stay comfortable. Once you sign the lease agreement, we will provide you with a manual that contains all the information you need to know about your new home. This manual will include login details for your personal tenant account as well. We request you to keep this manual handy so that you can refer to it whenever required during your stay.

Move In Assessment

Upon moving into your new home, please conduct a thorough inspection within 5 days. Once completed, kindly email us an Inventory and Condition Form, along with photos to visually verify conditions you describe on the form. Please note that the completed form will be kept in the leasing department and it does not constitute a maintenance request.

In case you come across anything that requires attention, kindly submit a maintenance request through your online tenant account. Our goal is to ensure that you enjoy your new home and we will work with you to guarantee that the property is well-maintained.

Tenant and Owner Responsibilities

As a tenant of a rental property managed by Real Property Management, it is important to treat the property with respect and care. This includes being considerate of your neighbors and taking proper care of the home. Not only is it the right thing to do, but it can also lead to a faster return of your security deposit when it’s time to move out.

Your lease outlines your full responsibilities; however, below are some general responsibilities.

  • Keep the property clean and orderly, inside and out
  • Set up utilities in your name prior to moving in – electricity, water, gas, trash
  • Care for landscaping and exterior – lawn, and minor trimming and weeding of shrubs and flowerbeds, sidewalks (e.g., show removal), exterior light bulbs, window cleaning
  • Pest control
  • Complete minor and seasonal maintenance – changing light bulbs, furnace filters, refrigerator water filters, and batteries in detectors; maintaining water softener and purification systems, keeping vents clean
  • Comply with local, state, and Home Owner Association (HOA) property codes, rules, and regulations

Contact our office if you would like a referral for a vendor for the services listed above.

Owner Responsibilities

Real Property Management and/or the owner of the rental home you lease are responsible for:

  • Ensuring the rental property is clean, safe, and ready for occupancy
  • Re-keying all doors leading to the outside for security
  • Complying with state and federal laws pertaining to required detectors in the home
  • Providing residents with a copy of applicable HOA rules

Rent Payment

You will receive a login for your own online account where you can pay the rent each month. We recommend setting up automatic, recurring payments to ensure timely payments and peace of mind.


Maintenance Request

We want to ensure every rental property stays in great shape, and we encourage you to request maintenance when appropriate to possibly prevent larger issues or costly repairs. When maintenance or repair is needed, log in to your online account or call our maintenance hotline.

preparing_1Long-Term Relationship

Our goal is to maintain positive relationships with both our property owners and tenants and ensure you are satisfied.  If you are pleased with our service, please email us and offer to post a positive review or provide a testimonial for future marketing use.

Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.

Moving out can be a busy and sometimes stressful time.  Real Property Management provides checklists and guides to help make your transition smoother, faster, and more organized.

You must give proper notice prior to vacating the property, as outlined in your lease.  Real Property Management will conduct a move-out inspection only after all of your personal property has been removed, and the property is fully cleaned.  We consider you still living at the property until you return the keys (and garage door remote if applicable) to our office.  You will not be allowed to re-enter the home after all keys have been turned into the office.

To assist us in making refunds to you promptly, we ask that you review the security deposit section of the Residential Lease Agreement that you signed when you moved in.  This will clarify the refund procedure and explain any additional charges which you may incur.

The better the condition of the property when you leave, the faster the deposit can be returned to you to the forwarding address you provide. If you vacate the property prior to the end of the lease term, you will still be responsible for paying the rent for the remainder of the lease. However, we will do our best to try and lease the property.

Resident Move-Out Cleaning Guide Download

Resident Move-Out Checklist Download

Long-Term Relationship

Our goal is to maintain positive relationships with both our property owners and tenants, and ensure you are satisfied.  If you are pleased with our service, we hope you consider our services again in the future.  In addition, we encourage you to email us and offer to post a positive review or provide a testimonial for future marketing use.

Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.

The Neighborly Done Right Promise

The Neighborly Done Right Promise ® delivered by Real Property Management, a proud Neighborly company

When it comes to finding the right property manager for your investment property, you want to know that they stand behind their work and get the job done right – the first time. At Real Property Management we have the expertise, technology, and systems to manage your property the right way. We work hard to optimize your return on investment while preserving your asset and giving you peace of mind. Our highly trained and skilled team works hard so you can be sure your property's management will be Done Right.

Canada excluded. Services performed by independently owned and operated franchises.

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